Terms and Conditions
Effective Date: 12 February 2026 (updated 5 October 2026)
1. Overview
Welcome to The Shared Lunchbox.
By using our website or placing an order, you agree to the following Terms & Conditions.
These terms apply to all group orders, products and services offered through our website.
2. How Our Group Orders Work
We provide group catering for workplaces, schools, meetings, events and community groups.
• A minimum order of 10 people generally applies unless otherwise agreed.
• One organiser is responsible for the booking and payment, unless otherwise agreed.
• Catering may be provided as individual meals, group boxes, shared grazing or other agreed formats.
• Where applicable, dietary requirements and individual preferences may be collected before the event.
• Final guest numbers, dietary requirements and menu changes must be confirmed at least 3 days before the event unless otherwise agreed.
3. Orders and Payment
A booking is confirmed once The Shared Lunchbox has accepted the order or quotation and any required deposit or payment has been received.
By placing an order, you confirm that:
- All details provided are accurate
- You are authorised to place the order
- You understand this is a group order (not individual purchases)
The organiser is responsible for:
- Providing correct event and delivery details
- Sharing any selection links with their group
- Ensuring selections are completed on time
We reserve the right to:
- Adjust or cancel orders if minimum requirements are not met
- Finalise selections where required information is missing
The organiser is responsible for payment. Payment is required at least 3 days prior to delivery unless otherwise agreed in writing.
4. Pricing
- All prices are listed in Australian Dollars (AUD) and include GST
- Pricing is per person and calculated based on total quantity selected
- Prices may change at any time prior to order confirmation
- Quotes are valid for 14 days unless otherwise stated.
- Delivery fees, additional services and customised catering requirements may incur additional charges and will be advised before confirmation.
5. Changes & Cancellations
Because our food is fresh and made to order:
- Final catering numbers, dietary requirements and menu changes must generally be confirmed at least 3 days before the event.
School incursion student numbers, dietary requirements and allergies must be confirmed at least 7 days before the incursion. - Changes requested after this time may not be possible
Cancellation requests received more than 7 days prior to the event may be eligible for a refund, less any costs already incurred.
Cancellation requests received within 7 days of the event will be assessed on a case-by-case basis, taking into account food purchases, preparation and other costs already committed.
We do not offer refunds for:
- Change of mind
- Late cancellations
- Unused portions
6. Delivery
Delivery is available across Melbourne, subject to availability and delivery fees.
Delivery is based on the date, location and requirements of the booking. Customers must ensure delivery information is accurate and that an appropriate person is available to receive the order at the agreed time.
- Delivery is based on the details provided at checkout
- Customers must ensure delivery information is accurate and accessible
We are not responsible for delays caused by:
- Incorrect delivery details
- Lack of access to the delivery location
- Events outside our control
Delivery times are estimates and may vary due to traffic, weather or operational factors.
Customers are responsible for ensuring appropriate food storage following delivery.
Once delivered, responsibility transfers to the customer.
7. Product Information
We aim to keep everything as accurate as possible, however:
- Images are representative of our products. Ingredients, seasonal produce and presentation may vary.
- Items may change based on seasonal availability
8. Allergens & Dietary Requirements
We do our best to accommodate dietary requirements where reasonably possible.
However:
• Our kitchen handles common allergens.
• Some products are sourced from third-party suppliers that also handle allergens.
• While reasonable precautions are taken, we cannot guarantee that any product is completely free from allergens or traces of allergens.
• Customers are responsible for providing complete and accurate dietary and allergy information by the required deadline.
Where we are unable to safely accommodate a dietary requirement, we will advise the customer.
9. School Incursions
School incursions are subject to availability and confirmation by The Shared Lunchbox.
Schools are responsible for providing an appropriate space, access to handwashing facilities and adequate student supervision by teachers or authorised school personnel throughout the session.
Final student numbers, dietary requirements and allergy information must be provided at least 7 days before the incursion.
Program content may be adapted where reasonably necessary to suit class size, dietary requirements, venue conditions or other operational considerations.
10. Refunds & Consumer Guarantees
We comply with the Australian Consumer Law.
Perishable food should be refrigerated as soon as possible after delivery.
You may be entitled to a refund, replacement or credit if products:
- Are faulty or unsafe
- Are not of acceptable quality
- Do not match their description
Due to the perishable nature of our products, we do not provide refunds for change of mind.
11. Competitions & Promotions
From time to time, we may run promotions or giveaways.
- Winners can still redeem prizes under our current service model
- Additional terms may apply to specific promotions
Additional competition-specific terms may apply and will be published where relevant.
12. Use of Website
You agree to:
- Use the website for lawful purposes only
- Not copy or distribute content without permission
- Not interfere with website functionality
We may restrict access where misuse occurs.
13. Privacy
We handle your personal information in line with our Privacy Policy.
We only collect what is necessary to:
- Process orders
- Manage deliveries
- Communicate with customers
14. Limitation of Liability
To the extent permitted by law, The Shared Lunchbox is not liable for:
- Indirect or consequential loss
- Delays caused by third parties
- Events outside our control
Nothing in these Terms excludes your rights under Australian Consumer Law.
15. Updates to These Terms
We may update these Terms & Conditions at any time.
The latest version will always be available on our website.
16. Contact Us
If you have any questions, please contact:
