PRIVACY POLICY
Last Updated: 5 October 2026
The Shared Lunchbox respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, make an enquiry or booking, order catering, participate in a group order or take part in one of our school incursions.
1. Information We Collect
- Personal details (name, email, phone, delivery address)
- Billing and payment information (processed securely through third-party payment providers)
- Order and purchase history
- Group order participation history
- Dietary preferences, allergies and food-related requirements (where provided by you)
- Website usage information, including cookies, analytics and browsing activity
- Information submitted through forms, competitions, promotions or enquiries
- School, class or incursion booking information
- Student dietary requirements and allergy information where provided by a school, parent/guardian or authorised organiser
- Photography or media consent information where applicable
2. How We Collect Information
We collect information when you:
- Place an order or participate in a group order
- Submit food preferences or dietary requirements
- Complete a form on our website
- Contact us via email, phone or social media
- Enter a competition or promotion
- Visit and interact with our website
- Make an enquiry or booking for a school incursion
- Have information provided to us by a school, parent/guardian or authorised organiser in connection with an incursion or catering booking
3. How We Use Your Information
We may use your information to:
Process and fulfil orders
- Coordinate group orders and individual meal selections
- Communicate with customers, organisers and participants
- Respond to enquiries and provide customer support
- Improve our products, services and customer experience
- Analyse website performance and user behaviour
- Conduct marketing and promotional activities
- Comply with legal and regulatory obligations
- Plan and deliver school incursions, including managing dietary requirements, allergies and participation requirements
Where a group organiser shares an event link with guests, guests may provide personal details and food preferences directly to The Shared Lunchbox for the purposes of fulfilling the order.
4. Marketing Communications
We may occasionally send marketing communications relating to our products, services, promotions or events. You may opt out of marketing communications at any time by contacting us directly.
5. User-Submitted Content and Images
From time to time, we may invite customers, organisers or participants to submit images, testimonials, reviews or other content.
By voluntarily submitting content to The Shared Lunchbox, you acknowledge and agree that:
- We may use submitted content for marketing and promotional purposes
• Content may be displayed on our website, social media channels and other promotional materials
• We will not publish personal information alongside content without your consent
• We will not sell submitted content to third parties
If you do not wish for your content to be used in this manner, please do not submit it. You may request removal of content by contacting us.
We will not knowingly publish identifiable images of children for promotional purposes without appropriate consent from a parent, guardian or authorised school representative.
6. Disclosure of Information
We do not sell personal information.
We may disclose information where reasonably necessary to:
- Payment processing providers
• Website hosting and technology providers
• Delivery and logistics providers
• Professional advisers
• Regulatory authorities where required by law - Schools, event organisers or authorised representatives where necessary to manage the relevant booking
We take reasonable steps to ensure third parties handle personal information appropriately.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- SSL encryption
• Secure website hosting
• Password-protected systems
• Restricted access to personal information
While we take reasonable precautions, no method of transmission or storage is completely secure.
Dietary, allergy and student-related information is retained only for as long as reasonably necessary for the booking, food-safety, legal or record-keeping purposes.
8. Cookies and Analytics
Our website uses cookies and analytics tools to improve functionality, understand website usage and enhance user experience.
You may disable cookies through your browser settings, however some website functions may not operate correctly.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete or out of date.
Requests can be made by contacting us.
10. Retention of Information
We retain personal information only for as long as reasonably necessary for business, legal, accounting or regulatory purposes.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website and take effect from the date of publication.
12. Contact Us
For privacy-related enquiries or requests, please contact:
The Shared Lunchbox