Effective Date: 12 February 2026

1. Introduction

Welcome to The Shared Lunchbox. 

These Website Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms. 

Where products are purchased as part of a recurring service, additional terms apply under our Subscription Terms & Conditions. 

2. Use of Website

By using this website, you agree: 

• To use the site for lawful purposes only 

• Not to misuse, copy, or distribute content without permission 

• Not to attempt to interfere with website functionality or security 

We reserve the right to restrict or terminate access where misuse occurs. 

3. Product Information

We make every effort to ensure product descriptions, images, and inclusions are accurate. 

However: 

• Product images are for illustrative purposes 

• Items, packaging, and presentation may vary 

• Ingredients and suppliers may change 

Please refer to our Subscription Terms for operational details. 

4. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. 

We reserve the right to update pricing at any time. Customers will be notified of any material pricing changes affecting active subscriptions. 

5. Orders

By placing an order, you confirm that: 

• All information provided is accurate 

• You are authorised to use the selected payment method 

• You agree to both these Terms and our Subscription Terms 

We reserve the right to cancel or refuse orders where necessary. 

6. Delivery

Delivery operational terms, schedules, and conditions are outlined in our Subscription Terms & Conditions. 

Customers are responsible for providing accurate delivery details and access instructions.

7. Refunds & Consumer Guarantees

The Shared Lunchbox complies with the Australian Consumer Law. 

You are entitled to a refund, replacement, or credit where products: 

• Are faulty or unsafe 

• Are not of acceptable quality 

• Do not match their description 

Due to the perishable nature of our products, refunds are not provided for change of mind. 

Further refund detail is outlined in our Subscription Terms. 

8. Allergens & Dietary Information

While care is taken in food preparation, our kitchen handles common allergens. 

Customers are responsible for reviewing ingredient and allergen information to determine suitability. 

9. Competitions and Promotions

From time to time, we may run competitions or promotions. These are subject to additional Competition Terms & Conditions, which form part of these Terms. 

Use of Submitted Images 

By entering a competition, you grant The Shared Lunchbox permission to use submitted images for promotional purposes, including on our website and social media platforms such as Instagram. 

• Names or identifying personal information will not be published without explicit consent. 

• Images will not be sold to third parties. 

• You may request removal of an image at any time by contacting us. 

10. Intellectual Property

All website content, including logos, images, product names, and written content, is the property of The Shared Lunchbox and may not be reproduced without permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. 

We collect and use data only as required to provide our services, process payments, and manage subscriptions. 

12. Limitation of Liability

To the extent permitted by law, The Shared Lunchbox is not liable for: 

• Indirect or consequential loss 

• Delays caused by third parties 

• Events beyond our reasonable control 

Nothing in these Terms excludes rights under the Australian Consumer Law. 

13. Changes to Terms

We reserve the right to update these Website Terms & Conditions at any time. 

The latest version will always be available on our website. 

14. Contact

If you have questions about these Terms & Conditions, contact us at: 
enquiries@thesharedlunchbox.com.au
Address: PO Box 315 Williamstown VIC 3016